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Team
Group head
Prof. Dr. Florian von Wangenheim
Administrative Assistant
Sabine Keller
Senior Researcher
PD Dr. Sebastian Tillmanns
Post Doctoral Researchers
Dr. Patrick Bachmann
Dr. Sandro Arnet
Dr. Joseph Ollier
Dr. David Finken
Dr. Ertugrul Uysal
Dr. Raphael Weibel
PhD Students
Michaela Benk
Edward Gaere
Svenja Bergmann
Daniel Schoess
Alumni
Associated Researchers
Dr. Roberto La Marca
Teaching
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2019
Jobs
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News
2024
04
Master Thesis Opportunities: Explore the Future with Generative Chatbots
PhD Positions on the Application of Generative AI in Customer Service
Master Thesis Opportunities: Virtual Reality in Brick-And-Mortar Retail Stores
Master Thesis Opportunities: Exploring Differences of On Self versus In Environment Augmented Reality Applications
Chair of Technology Marketing to Host Exclusive GenAI Booster Workshop
2023
02
New Publication on Industrial Services in the Journal of Service Research
04
Our research in the news!
11
Keynote on Generative Artificial Intelligence
Exploring the Future of Retail at Treffpunkt Science City with the Chair of Technology Marketing
Florian von Wangenheim named new Co-Editor of Journal of Service Research
2022
02
Chair Alumni Dr. Theresa Schachner featured on "This Week in Startups" podcast
03
The dark side of remote working
04
Call for Papers - CMR Special Issue on Technology-Enabled Service Innovation for Tomorrow’s Society
06
“Rigor and Relevance Research Award” from the Swiss Academy of Marketing Science (SAMS) association
Research Project on Click and Collect Rewarded with Funding by the ETH Gesellschaft
New paper accepted at the conference “Machine Learning for Healthcare 2022”
08
CAS ETH in Digital Health 2023-2024
2021
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